FAQ
ποΈ Ordering & Products
Q: Are your products safe for pets?
Absolutely! All our products are tested and pet-safe. We only source from trusted suppliers that meet USA safety standards.
Q: How do I place an order?
Just browse our store, choose your favorite item, click βAdd to Cart,β and proceed to checkout. Itβs that easy!
Q: Do your products work for both dogs and cats?
Yes! Most of our tech gadgets are suitable for both dogs and cats. Check the product description for size and usage guidelines.
π Shipping & Delivery
Q: Where do you ship from?
We ship from trusted warehouses in the USA and overseas. If a product is available in the USA, youβll get faster delivery.
Q: How long does shipping take?
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USA orders: 7β12 business days
Q: How much does shipping cost?
Shipping is free on all orders over $30. Otherwise, itβs calculated at checkout based on your location.
π³ Payments & Security
Q: What payment methods do you accept?
We accept all major credit/debit cards, G pay, Apple Pay, and Shop Pay.
Q: Is my payment information secure?
Yes! Petease.shop uses 256-bit SSL encryption and Shopifyβs secure payment gateway. Your info is always safe.
π Returns & Refunds
Q: Can I return a product?
Yes! You can return unused items within 14 days of delivery. Contact us at [your support email] for instructions.
Q: What if I receive a damaged or wrong item?
Weβre sorry! Please email us within 48 hours with a photo, and weβll send a replacement or refund right away.
π Customer Support
Q: How can I contact you?
You can reach us at:
π§ support@petease.shop
Or use the Contact Us form on our website.
Q: What are your support hours?
We respond within 24 hours, Monday to Friday.